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SnoggiCLP
SnoggiCLP
Join Date 02/2007
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How do I get the free WB6-upgrade?

October 2, 2007 12:21:55 PM from Stardock ForumsStardock Forums
Hello
I bought WB5.5 on February 27th, so I'm allowed to upgrade free of charge. Where can I get the new version? When I tried it on this Site, it says that i have to pay 15$ !?
Thank you for helping me.
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SnoggiCLP
Neil Banfield
Join Date 04/2001
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Reply #1 October 2, 2007 12:33:23 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried obtaining your serial numbers again?
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SnoggiCLP
AnneMarie
Join Date 03/2007
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Reply #2 October 2, 2007 12:37:46 PM
from WinCustomize ForumsWinCustomize Forums
I am having the same issue as Snoggi..
THanks Neil I will try prompting for a new email for new serials.. Thanks


Anne
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SnoggiCLP
br_benitez
Join Date 03/2007
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Reply #3 October 2, 2007 12:48:50 PM
from Stardock ForumsStardock Forums
I have the same problem as topic creator.

Have you tried obtaining your serial numbers again?


Yes, it sends the WB5 serial... no mention of WB6.
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SnoggiCLP
-andi-
Join Date 10/2007
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Reply #4 October 2, 2007 12:50:36 PM
from Stardock ForumsStardock Forums

I have the same problem as topic creator.

Have you tried obtaining your serial numbers again?


Yes, it sends the WB5 serial... no mention of WB6.


same here

-andreas
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SnoggiCLP
Asound
Join Date 07/2005
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Reply #5 October 2, 2007 12:57:07 PM
from Stardock ForumsStardock Forums
I also have the same problem.
I have done that, what Neil said. Now i have a new serial, but for WB 5 again.
Any other suggestions?
Or should i just do the upgrade at Stardock.com, but don't have to pay anything?
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SnoggiCLP
Neil Banfield
Join Date 04/2001
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Reply #6 October 2, 2007 1:00:31 PM
from WinCustomize ForumsWinCustomize Forums
I have checked and apparently the system is currently updating accounts that qualify for the free upgrade and you should be getting an e-mail when it is done.
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jebro
Join Date 12/2004
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Reply #7 October 2, 2007 1:00:49 PM
from WinCustomize ForumsWinCustomize Forums
I have done that, what Neil said. Now i have a new serial, but for WB 5 again.


Same here.
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SnoggiCLP
jebro
Join Date 12/2004
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Reply #8 October 2, 2007 1:01:52 PM
from WinCustomize ForumsWinCustomize Forums
I have checked and apparently the system is currently updating accounts that qualify for the free upgrade and you should be getting an e-mail when it is done.


Ok. Thanks for the information.
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SnoggiCLP
SnoggiCLP
Join Date 02/2007
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Reply #9 October 2, 2007 1:13:25 PM
from Stardock ForumsStardock Forums
OK thanks.
I hope that i can use it then.
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SnoggiCLP
AnneMarie
Join Date 03/2007
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Reply #10 October 2, 2007 1:30:18 PM
from WinCustomize ForumsWinCustomize Forums
Thanks Neil *waits patiently for Email*

Thanks again for all the help Stardock
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SnoggiCLP
br_benitez
Join Date 03/2007
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Reply #11 October 2, 2007 1:53:27 PM
from Stardock ForumsStardock Forums
Already received the email, thanks a lot!

Edit: And it doesn't activates...yet.
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SnoggiCLP
kenfranco
Join Date 04/2007
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Reply #12 October 2, 2007 2:10:27 PM
from WinCustomize ForumsWinCustomize Forums
I have not received my email yet.
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SnoggiCLP
AnneMarie
Join Date 03/2007
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Reply #13 October 2, 2007 2:20:30 PM
from WinCustomize ForumsWinCustomize Forums
I recieved an Email with a link for the WB 6 dl and a Serial with Email listed that the serial is attached to.

I got it installed but I can't activate it either..
I prompted SDC to send me another Email with all my Serials and yet WB 6 was not listed on it.

But I did get an earlier email with a serial for WB 6 ..

I guess I can keep trying to activate it...


Thanks again.

Will post more if I have more issues.

Anne
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SnoggiCLP
DataCentre
Join Date 06/2003
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Reply #14 October 2, 2007 2:39:20 PM
from Stardock ForumsStardock Forums
You'd think they would have these issues resolved prior to releasing the product huh!?!
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SnoggiCLP
ZubaZ
Join Date 11/2001
+917
Reply #15 October 2, 2007 2:47:39 PM
from WinCustomize ForumsWinCustomize Forums
You'd think they would have these issues resolved prior to releasing the product huh!?!
A release like this always has bugs.  In this case the "bug" might just be user load.  It's not like you can buy servers or whatnot just to be used for a launch day.  And it's not like you can test for everything.

It'll work out soon; Stardock always takes care of their clients.
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SnoggiCLP
jhayes3
Join Date 03/2007
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Reply #16 October 2, 2007 2:56:42 PM
from WinCustomize ForumsWinCustomize Forums
I am having the same problems as well My "free" upgrade says I need to buy a new registration number and the numbers stardock sends me are for WindowBlinds 5
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SnoggiCLP
kenfranco
Join Date 04/2007
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Reply #17 October 2, 2007 3:03:50 PM
from WinCustomize ForumsWinCustomize Forums
it seems like they are not taking care of their customers. We should have been some of the first people to have been taken care of. I was anxious for this day to come and now I cant updgrade.
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SnoggiCLP
Neil Banfield
Join Date 04/2001
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Reply #18 October 2, 2007 3:04:30 PM
from WinCustomize ForumsWinCustomize Forums

We are currently fixing a problem with the free upgrade accounts.

This should be sorted soon.

Sorry for the problems, but sometimes mistakes happen.

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SnoggiCLP
Neil Banfield
Join Date 04/2001
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Reply #19 October 2, 2007 3:30:33 PM
from WinCustomize ForumsWinCustomize Forums
This should be fixed now.
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AnneMarie
Join Date 03/2007
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Reply #20 October 2, 2007 3:48:39 PM
from WinCustomize ForumsWinCustomize Forums
Thanks Much Neil and as for me I got my WB 6 activated.

I am not sure what it was but I had no trouble downloading WB 6 and only issue with "activating" it was it took some time for my account to be "recognized" I guess.

as Always the great Stardock people have quickly took care of us


Thanks guys. All is well and working great now and I look foward to playing around with the New WB 6 now

Thanks again Neil and everyone else at Stardock


Anne
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SnoggiCLP
vStyler
Join Date 11/2004
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Reply #21 October 2, 2007 4:16:22 PM
from WinCustomize ForumsWinCustomize Forums
Good job Neil
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jebro
Join Date 12/2004
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Reply #22 October 2, 2007 4:21:10 PM
from WinCustomize ForumsWinCustomize Forums
Working like a charm now, even the activating-issue is solved.

Thank you, Neil & Co.
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GM1977
Join Date 04/2007
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Reply #23 October 2, 2007 4:53:54 PM
from WinCustomize ForumsWinCustomize Forums
still have not got my upgrade email...

how long should i expect to wait?
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ksphung
Join Date 08/2007
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Reply #24 October 2, 2007 5:04:54 PM
from WinCustomize ForumsWinCustomize Forums
I just prompted for an email and it sent me the link for WB5. Should I try to prompt it again? or wait till later ?
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truelvis
Join Date 05/2007
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Reply #25 October 2, 2007 5:24:26 PM
from WinCustomize ForumsWinCustomize Forums
I got the Downloadlink and i activated.working perfectly by me.
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