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OD won't launch

June 19, 2007 3:00:33 PM from WinCustomize ForumsWinCustomize Forums
Having a small problem with OD on my home computer. I install the program, try to launch it, see the CPU spin for a second, process shows up in process list, then just dies with no errors or notifications. Nothing in the Event Viewer either. Same thing when trying to run from command line. I've run CCleaner on the registry, reinstalled, uninstalled, rebooted, and so on to try to get this working. At work, I installed it, and it ran just fine. I'm trying to convert from YzDock on all my machines but this is killing it for me. Any tips/suggestions/comments?
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Bichur
Join Date 10/2003
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Reply #1 June 19, 2007 6:56:15 PM
from Stardock ForumsStardock Forums
what operating system?
which version of object dock? (also: free or paid?)

did you turn off Antivirus when installing?

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Reply #2 June 19, 2007 6:56:26 PM
from Stardock ForumsStardock Forums
what operating system?
which version of object dock? (also: free or paid?)

did you turn off Antivirus when installing?

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Reply #3 June 19, 2007 9:17:42 PM
from WinCustomize ForumsWinCustomize Forums
OS is Windows XP. This is ObjectDock 1.9 Free.

Tried it with no antivirus turned on, same results.
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Reply #4 June 20, 2007 12:16:41 AM
from WinCustomize ForumsWinCustomize Forums
from another post:

Go to start > run and then copy this into the command line:

%userprofile%\local settings\application data\stardock

It will open a file folder. Delete the ObjectDock one. Be sure to save before doing all of this.


that's the cache folder
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Reply #5 June 20, 2007 12:56:42 AM
from WinCustomize ForumsWinCustomize Forums
That folder doesn't exist (I navigated to it by hand, since it doesn't actually run out o f the run box without quoting the above string). OD has never completely launched on this machine and I suppose the cache isn't created until the application actually gets to run. I do appreciate all of the help and hope I can find a solution to this problem.
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MySecret
Join Date 11/2003
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Reply #6 June 20, 2007 11:53:56 AM
from WinCustomize ForumsWinCustomize Forums
generic how are you installing OD? via Stardock Central or on the website? If installing through the website are you using a download manager & which browser are you using?

Also open CCleaner...select tools & look under startup to see if it is listed there as well as looking in your programs...startup folder. It should be listed under both.



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Reply #7 June 20, 2007 3:00:02 PM
from WinCustomize ForumsWinCustomize Forums
The original install was from the stardock website (technically hosted on download.com if I remember correctly). No download manager and I'm using Firefox as my browser. One iteration of install/uninstall did involve me downloading OD from filehippo, then updating it through Stardock Central which resulted in the same results. When I get home tonight, I will try downloading form Stardock Central and installing it.

I seem to recall OD not being in the startup folder, but I'll check on that when I get home tonight as well.
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Reply #8 June 20, 2007 8:49:21 PM
from WinCustomize ForumsWinCustomize Forums
OK, uninstalled, ran CCleaner, rebooted, then installed OD from Stardock Central. There is no entry in either Startup folder, OD still won't launch, and there is still no cache folder. I'm kind of at a loss here and wonder if this isn't just one of those weird cases where it's just not going to work.
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Bichur
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Reply #9 June 20, 2007 9:15:43 PM
from Stardock ForumsStardock Forums
download and run The Zapper

If object dock is listed check it (and only it) - if it's there and the Zapper finds it, it will clean it out of your system (move any background, icons, etc you want to keep first)

then reboot - run ccleaner (check for issues), then try right clicking ODock in SDC and choosing download and archive (instead of install) - once archived, use SDC to restore it
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Reply #10 June 25, 2007 10:11:29 AM
from WinCustomize ForumsWinCustomize Forums
Sorry it took so long to get back to this, I was out of town for a few days.

I ran the Zapper, rebooted, ran CCleaner, archived and restored and still nothing. This was a seamless process on the work machine, it ran the first time. I'm not quite sure what is wrong with my home machine. I'm sure a fresh install of Windows would fix this, but it is not a route I'm willing to take right now.
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Bichur
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Reply #11 June 25, 2007 5:40:39 PM
from Stardock ForumsStardock Forums
when you said the folder didn't exist, did you have 'show hidden files and extensions' checked in folder options?

is YZDock on this machine?
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Reply #12 June 25, 2007 10:17:06 PM
from WinCustomize ForumsWinCustomize Forums
I do have all files and extensions shown. YZDock is on this machine, but it's also on the machine where OD installs and runs perfectly fine. I always make sure it is not running when installing and attempting to run OD.
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Reply #13 June 26, 2007 12:24:51 AM
from WinCustomize ForumsWinCustomize Forums
That's just odd.
I've been running the free version(s) since 2003 with no problems.

gotta be something that's blocking it.

what security you running?
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Reply #14 June 27, 2007 9:57:26 AM
from WinCustomize ForumsWinCustomize Forums
I'm using Sunbelt (formerly Kerio) personal firewall. There are no listings for OD to be blocked, and it won't launch with the firewall on or off. Windows firewall is off as well. This is basically the same setup I have at work where OD is running like a champ. I wish there were some kind of debug log or something where I could track what is actually preventing OD from launching.
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Reply #15 June 27, 2007 11:25:04 AM
from WinCustomize ForumsWinCustomize Forums
generic I would suggest e-mailing support@stardock.com

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Reply #16 June 27, 2007 5:21:18 PM
from Stardock ForumsStardock Forums
Try clearing the cache.

Go to start > run and then copy this into the command line:

%userprofile%\local settings\application data\stardock

It will open a file folder. Delete the ObjectDock one. Be sure to save before doing all of this.

This should clear your issue. Please let me know if you still have problems though support@stardock.com.

Cheers

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Reply #17 June 27, 2007 6:45:18 PM
from Stardock ForumsStardock Forums
Seabass6.7

see reply #5 (and #12 noting 'show hidden' was checked)


generic - try the support@stardock.com option mentioned


you should get an auto reply - check your spam - unless they changed things, the auto reply will also have instructions on how to followup if you don't get a 'real' reply - the instructions are to help you from being booted back to the end of the line
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Reply #18 June 27, 2007 9:31:00 PM
from WinCustomize ForumsWinCustomize Forums
Thanks for all the help guys. I'll fire off an email to support.
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