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primarq
primarq
Join Date 02/2007
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Icon Set Installation fails

Reports missing beta though beta display is disabled

May 27, 2007 1:27:41 PM from Stardock ForumsStardock Forums
When I try to install the icon sets delivered with Icon packager, it fails with the message

"There was an error installing Icon Set for Icon Packager. The following error occured:

Error: Attempt 3: The beta of the applicationyou are attempting to download is not available.
Result: Installation failed(9)"

There seems to be more text, but I can only see the top 2 pixels of i, the rest is cut off.

The "View Log" Buuton reveals the following log:

"
-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Programme\Stardock\SDCentral
Version: 2.45.458, build: 149

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
Display: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Driver Version: 6.14.10.4250
System Dir: C:\WINDOWS\system32
Time / Date: 12:57:47 -- Sunday, May 27, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdc1.stardock.com
Server Dir: public
Network Id: odnt
Name: Icon Set for IconPackager
App Id: ip
Installed: False
Version: 2.0.007
Type: beta
Reg Key: IconPackager
Install Dir: C:\Programme\Stardock\Object Desktop\IconPackager
Exe:
Last Updated: 04/19/2007

-- [Account] --------------------------------------------------------
First Name: XXXX (edited for privacy)
Last Name: XXXX (edited for privacy)
Email: XXXX (edited for privacy)
Error: Attempt: 1 | The beta of the application you are attempting to download is not available.
Error: Attempt: 2 | The beta of the application you are attempting to download is not available.
Error: Attempt: 3 | The beta of the application you are attempting to download is not available.
Server: Using other server http://sdc2.stardock.com
Error: Attempt: 1 | The beta of the application you are attempting to download is not available.
Error: Attempt: 2 | The beta of the application you are attempting to download is not available.
Error: Attempt: 3 | The beta of the application you are attempting to download is not available.
Result: Installation failed (9)"

Huh? Beta? Which beta? Did I just purchase beta software? If yes I would like to know that before installing it. I have disabled the "PreRelease/Beta" Option in SD Central.

Any ideas?

Will

(Muenster, Germany)
iconpackager
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primarq
Hankers
Join Date 04/2004
+545 moderator
Reply #1 May 27, 2007 1:35:05 PM
from WinCustomize ForumsWinCustomize Forums
I would suggest emailing support@stardock.com to find a solution. This happens to be a long weekend in the US and may take until Tuesday to get it resolved. Perhaps another user will have some suggestions you can try as the forums are mainly user supported especially during the weekends.

Have you tried switching servers in Stardock Central to see if the helps with the download?
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primarq
primarq
Join Date 02/2007
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Reply #2 May 27, 2007 1:42:18 PM
from Stardock ForumsStardock Forums
Thanx, Hankers.

It's not that urgent, though combined with my other download problems (see my other posts) it really pi... me off, as I was planning to use the holidays to completely redo my desktop and now I can't.

Off Topic:

It's a long weekend in Germany, too. It's called "Pfingsten". How do you call it in the US?

Greetings

Will
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primarq
Hankers
Join Date 04/2004
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Reply #3 May 27, 2007 1:46:38 PM
from WinCustomize ForumsWinCustomize Forums
Greetings. In the US it's called Memorial Day weekend. I'm from Canada 
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primarq
primarq
Join Date 02/2007
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Reply #4 May 27, 2007 1:57:15 PM
from Stardock ForumsStardock Forums
Lucky you !   
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primarq
Snowman
Join Date 03/2001
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Reply #5 May 27, 2007 2:29:41 PM
from WinCustomize ForumsWinCustomize Forums

It's a known problem (mentioned in a different thread) and has been passed on to the proper people.

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primarq
grorgy
Join Date 01/2007
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Reply #6 May 27, 2007 4:45:30 PM
from WinCustomize ForumsWinCustomize Forums
yeah i reported this 2 or 3 weeks ago, got some tips on how to fix it, but they didnt work, in fact i ended up haveing to reinstall all sorts of stuff just to get anything to work then lol. So im ignoring it, if we knew what packages they are, and when they are updated we could decide for ourselves, im on limited bandwidth b4 additional charges so im trying to be careful with what i download.

Cheers
Gro
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