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Tripdog
Tripdog
Join Date 08/2006
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Wallpaper Changer Dream Gone MIA

May 16, 2007 8:15:22 AM from WinCustomize ForumsWinCustomize Forums
The ultimate question. Where did the dream go? Did they figure out that there was a problem with the dream not working on almost every computer. I am very disappointed at them for making this ultimate mistake of not perfecting it and charging $8.95 for crap that don't work. If they fix it we better get the update for thos that bought it or did we have to pay the ultimate price as suckers.......
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Tripdog
Hankers
Join Date 04/2004
+545 moderator
Reply #1 May 16, 2007 8:20:16 AM
from WinCustomize ForumsWinCustomize Forums
If you have an issue with a Stardock product not working you would be best to contact support@stardock.com. They will be able to resolve your issue.
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Tripdog
Tripdog
Join Date 08/2006
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Reply #2 May 16, 2007 8:56:55 AM
from WinCustomize ForumsWinCustomize Forums
resolve the issue.you better check the other forums and see how almost everyone has the same problem of blank screen syndrome. not my problem. they made a second attempt at making a dynamic dream and for most people did not work. do you really think that stardock would love for everyone to call and tell them their problem with their products no matter how little they are. thats what these posts are for,,,,
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Tripdog
highlander
Join Date 01/2007
+64
Reply #3 May 16, 2007 9:03:55 AM
from WinCustomize ForumsWinCustomize Forums
Hankers is right, Support may be able to better nail down what the issue is and find a fix.
give us a shot.
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Tripdog
Zoomba
Join Date 11/2002
+114
Reply #4 May 16, 2007 9:08:50 AM
from WinCustomize ForumsWinCustomize Forums

Good Morning,

We released Desktop Collage yesterday afternoon, however despite internal testing and everything working A-OK on all of our internal machines, some users who purchased the dream were unable to run it on their own systems.  Since this was late in the evening when complaints started coming in, we pulled the dream off the website to prevent more unhappy customers from downloading and attempting to run it. 

Currently we are trying to reproduce the issues users were having (not switching to the dream, a black screen only etec.) and get a fix in place for it before we repost it.

Like was said on the thread before the dream was removed, we had not seen the problem previously in our testing.  I personally have been running the dream for over a week now, have switched back and forth between dreams (I test all the dreams that users submit to the site before posting them) and even went through the full activation process yesterday before posting the file to the site. 

We are looking into what happened and are going to get a fixed version out as soon as we possibly can.

My apologies for the confusion and inconvenience,
-Mike

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Tripdog
Tripdog
Join Date 08/2006
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Reply #5 May 16, 2007 9:33:47 AM
from WinCustomize ForumsWinCustomize Forums
COOL, at least you are working on the problem and thaks for repling so fast.....  
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Tripdog
SimulatedComa
Join Date 09/2003
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Reply #6 May 16, 2007 11:53:58 AM
from WinCustomize ForumsWinCustomize Forums

...Currently we are trying to reproduce the issues users were having (not switching to the dream, a black screen only etec.) and get a fix in place for it before we repost it.


Like was said on the thread before the dream was removed, we had not seen the problem previously in our testing.  I personally have been running the dream for over a week now, have switched back and forth between dreams (I test all the dreams that users submit to the site before posting them) and even went through the full activation process yesterday before posting the file to the site. 


We are looking into what happened and are going to get a fixed version out as soon as we possibly can.


My apologies for the confusion and inconvenience,
-Mike



As I said on the other thread concerning this "Slight confusion my end as if you have been running this internally for over a week without any problems, how do you expect to be able to reproduce the problem that a lot of us are having now without knowing what is drastically different about our PC's setups to yours? To the best of my knowledge I have never uploaded any system information to Stardock and so cannot see how you hope to reproduce the problem I have. "
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Tripdog
milksama
Join Date 09/2005
+62
Reply #7 May 16, 2007 1:20:10 PM
from WinCustomize ForumsWinCustomize Forums

To the best of my knowledge I have never uploaded any system information to Stardock and so cannot see how you hope to reproduce the problem I have.

Now would be a good time Could you please hold the Windows key, press R and type the following into the Run dialog:
dxdiag

Once everything loads, please click the "Save all information" button and attach the output file in an email to support@stardock.com.

Knowing the kind of system you're running will assist in reproducing the issue on our end.

Thanks!

-Mike
[Stardock Support]

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Tripdog
SimulatedComa
Join Date 09/2003
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Reply #8 May 16, 2007 2:03:51 PM
from WinCustomize ForumsWinCustomize Forums
File sent as requested
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Tripdog
mnftg64
Join Date 03/2007
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Reply #9 May 16, 2007 2:24:00 PM
from WinCustomize ForumsWinCustomize Forums
I sent mine as well.
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Tripdog
Zoomba
Join Date 11/2002
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Reply #10 May 16, 2007 2:44:56 PM
from WinCustomize ForumsWinCustomize Forums

We found the problem with the dream we released yesterday.  We are doing final testing on it right now and should have it reposted very shortly.

Thanks for your patience everyone.

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Tripdog
SimulatedComa
Join Date 09/2003
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Reply #11 May 16, 2007 3:53:49 PM
from WinCustomize ForumsWinCustomize Forums
Woohoo it is working thanks guys!!!     
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Tripdog
mnftg64
Join Date 03/2007
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Reply #12 May 16, 2007 4:01:06 PM
from WinCustomize ForumsWinCustomize Forums
is the fixed one out already?
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Tripdog
SimulatedComa
Join Date 09/2003
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Reply #13 May 16, 2007 4:05:52 PM
from WinCustomize ForumsWinCustomize Forums
I downloaded from the link on my sales email once tech support had emailed saying final testing was being done and it could be downloaded shortly, I figured shortly meant 5 seconds after I received the email and it worked for me.
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Tripdog
Tripdog
Join Date 08/2006
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Reply #14 May 16, 2007 4:18:42 PM
from WinCustomize ForumsWinCustomize Forums
Nice fix guys..thanks for the quick fix...Rhodry was right...just download form link in your email and redownload...  
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Tripdog
mnftg64
Join Date 03/2007
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Reply #15 May 16, 2007 4:22:48 PM
from WinCustomize ForumsWinCustomize Forums
Awesome, yeah it works now.
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Tripdog
Zoomba
Join Date 11/2002
+114
Reply #16 May 16, 2007 4:25:52 PM
from WinCustomize ForumsWinCustomize Forums

And it's back up for everyone else to purchase now too.

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