Honu1

Join Date 11/2006

Problem downloading 1.49a[b].005

I've been trying to download the new beta, 1.49a[b].005, but I've got a problem I haven't seen before: When I hit install, it shows that it's downloading, even shows the transfer speed and % completed. The trouble is that when it reaches 100%, the process begins again. And again, etc. The only thing I can think of is that I bought ObjectDock Plus -- does this beta apply only to the free version?
Thanks

objectdock

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Try selecting a different server in SDC...tools > Settings > Internet > Server drop down menu.

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Thanks KiloKrash. I tried that a few time with no luck. Another clue (which I can't decipher): I had no problems downloading an update to Multiplicity during the same session.

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I have got the same problem! i also tried the work around by changing the server but to no avail, i have never had this problem before so it must be a problem with the server that the program is on!

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Go to C:\Program Files\Stardock\SDCentral\temp and delete everything.
Try downloading again.

If ti still fails, go to C:\Program Files\Stardock\SDCentral\Installed and post the end of odp.log . .. the part that looks like a failure.

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Hi all,

I am in the same boat - have tried every server that has been available over the last 12 hours (6 total) with no joy. Have also tried clearing temp folder with no luck, either. odp.log indicates that there is a mismatch in the installer's file size:

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Download: C:\DOCUME~1\USER~1\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Result: Installation cancelled

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Fuzzy Logic

Join Date 05/2002

+496

If you have Norton Personal Firewall installed, try turning that off until the download completes.

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neophil78

Join Date 06/2003

+67

Same trouble for me, whatever server, it's downloading and downloading and downloading (i don't try an install, but just want to download and archive ...)

N.B: i've also tried it by uninstalling previous version of OD, cleaned up the C:\Program Files\Stardock\SDCentral\temp (which for me is in E:\Stardock\SDCentral\temp ), here's the odp.log remaining ...

-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: C:\Program Files\Stardock\SDCentral
Version: 2.37[b].204, build: 136

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 2
Display: MSI NX7300GS (NVIDIA GeForce 7300 GS)
Driver Version: 8.2.6.5
System Dir: C:\WINDOWS\system32
Time / Date: 11:42:12 -- Sunday, November 12, 2006

-- [Installing] -----------------------------------------------------
Server: http://sdc2.stardock.com
Server Dir: public
Network Id: sds
Name: ObjectDock Plus
App Id: odp
Installed: False
Version: 1.49a[b].005
Type: beta
Reg Key: ObjectDock
Install Dir: C:\Program Files\Stardock\ObjectDock
Exe: ObjectDock.exe
Last Updated: 11/09/2006

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Download: E:\Stardock\SDCentral\temp\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Result: Installation cancelled

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Nope. Tried it again with your recommendations and still no-go. Has ANYONE been able to download this version since Nov 11th?

-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Download: C:\DOCUME~1\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Result: Installation cancelled

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I have Zone Alarm Pro installed and tried disabling it during the download - no dice!

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Phoon

Join Date 10/2001

+382

Fuzzy,
I made reference to this issue in a previous thread..
Link

This is from my odp.log file..
-- [Installation] ---------------------------------------------------
Download: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Load: C:\Program Files\Stardock\SDCentral\data\public\odp\beta\odp.xml 1
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Download: C:\DOCUME~1\Duane\LOCALS~1\Temp\sdcentral\odp.sdc 0 | File Size Incorrect | 11428594 11391427
Result: Installation cancelled

To me, this indicates either an incorrect file available or a conflict in the xml file that references it. The issue is at Stardock..

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Phoon

Join Date 10/2001

+382

Okay, I just tried it from my work pc and got the same result. This is 100% an issue with Stardock. Would someone be so kind as to look at the issue.

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Hello Everyone, I apologize for the trouble you're experiencing. I've contacted the manager of development after having reproduced the issue myself and will let you know once this has been resolved.

-Mike
[Stardock Support]

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Phoon

Join Date 10/2001

+382

Outstanding service!!!!!

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Sigh. I just bought this and I can't even use it. Can't even DOWNLOAD it for petes sake.

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Koasati

Join Date 07/2001

+21

dnadig ... if youre' using Stardock Central, uncheck the "Show pre-release versions", and you'll be able to download, and use the 1.30.22 version until they get this sorted.

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I had this problem, too, and I was going nuts. I figured out how to install it, though. Uncheck the option to install beta/prerelease crap and install 1.3 (Thx Koasati). Then recheck it and upgrade it to the beta. It will only grab the files it needs, and not download odp.sdc.

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Thanks that worked~

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Phoon

Join Date 10/2001

+382

November 13, 2006 10:30:22Reply #12
Hello Everyone, I apologize for the trouble you're experiencing. I've contacted the manager of development after having reproduced the issue myself and will let you know once this has been resolved.
-Mike
[Stardock Support]

I must say, the response time of acknowledgement of the issue was outstanding. The actual solution to the problem is less than desirable however. Yes, one could perform the steps listed in #16 but that's really not a fix.

Why the delay?

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Phoon

Join Date 10/2001

+382

Oh that's it.. go ahead and fix it by releasing 1.5 just minutes after I make my post... very nice... poke the stick at Phoon, he won't mind, he likes it...

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Cavan1

Join Date 08/2004

+173

poke the stick at Phoon, he won't mind, he likes it.

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