Renewed subscription, but Wincustomize says not a subscriber

I renewed my subscription for Wincustomize a few days late, but Wincustomize says I'm not a subscriber & still showing me ads

. I logout, deleted all of my cookies & deleted everything in my Temporary Internet Files folder. I use only one email address for anything Stardock/Wincustomize, so don't have to synch anything. What else do I need to do?

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Were you sent a confirmation email that your re-subscription was successful?

If so, did it contain any other information you need to act upon?

You could always contact support@stardock.com and explain the situation.

I'm at work at the moment, so I can't check ...but I think there's something you have to do via Stardock Central to validate the new sub.

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Fuzzy Logic

Join Date 05/2002

+493

Goto Stardock Central Tools > Settings > WinCustomize and click on 'Update'

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Erk:
Did get an email, but there was nothing special needed doing. Will try support, but they wont respond before Monday.

Fuzzy Logic:
Did that, but it wants me to renew again. Don't want to spend another $20. That would mean $40 on one subscription renewal.

Thanks Guys.

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so don't have to synch anything.

try synch

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Birchur:

Did try, but only have the one email for Stardock/Wincustomize. So it says 'You entered the same email address that you are currently using (citsym*******@*********.com). You must enter a different email address which was used to make your purchases'.

Thanks anyway.

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Hello Citsym nogard,

Please send an email to Sales2@Stardock.com including your name and email address and I will personally look into this problem for you.

Thanks!
Jenny

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Thank you Jenny, but Kim fixed it for me yesterday. Should have posted that here last night.

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Great! No problem, I'm glad you got it fixed!

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