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Fairyy~
Fairyy~
Join Date 02/2004
+49

Premium Skin Purchase

Can not download purchased product

September 7, 2006 12:56:20 PM from Stardock ForumsStardock Forums
I purchased the Argos Suite 2 days ago - I'm becoming totally frustrated with trying to download this. I have tried over and over again. No matter what browser I try - it will not finish. I tried in the day - afternoon and 3 am. So far today I have spent most of the morning trying to download this .......its only 16 mbs..this should not be such a problem. Even though im using dial-up connection , this is rediculous. So far this AM it was downloading at 5.3 kbs/sec and I left the room for 5 minutes and come back to a " finished " download. Yeah right - I knew right away that was not happening. It said finished 5.6 mbs ....the zip on my desktop said " empty, corrupted or spanned zip "
Ok , so I opened Stardock Central....I asked in forum about the download manager ...no answer ...I cant find a way to enter this link there . The download manager is an empty box. So I added the link to the browser in SDC. That downloaded at a rate of 3kbs/sec and said it would be over 2 hours. No problem..I dont mind waiting 2 hours. But I do mind wasting time and having to redo the same thing over and over. This time when it reached 8.5 mbs...it said IE cannot download from Stardock.com - connection has been reset.

So another wasted morning and I still have nothing to show for it.

If there is a problem and your aware/working on it - acknowledge it. Dont let me keep wasting my time trying.
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Fairyy~
_02
Join Date 12/2004
0
Reply #1 September 7, 2006 1:33:39 PM
from WinCustomize ForumsWinCustomize Forums
I'm not sure, but maybe you should try to download it through Stardock Central. If you don't have it you can get it here. Hope that does it.
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CerebroJD
Join Date 01/2003
+9
Reply #2 September 7, 2006 1:35:07 PM
from WinCustomize ForumsWinCustomize Forums
I agree, try downloading through Stardock Central, and see if that resolves your problem.
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Fairyy~
_02
Join Date 12/2004
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Reply #3 September 7, 2006 1:38:08 PM
from WinCustomize ForumsWinCustomize Forums
I feel like an idiot. Of course you already have SC. Maybe I should take a nap! Sorry
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Fairyy~
Fairyy~
Join Date 02/2004
+49
Reply #4 September 7, 2006 1:43:05 PM
from WinCustomize ForumsWinCustomize Forums
The second attempt this morning WAS through SDC...

Quoting myself:

Ok , so I opened Stardock Central....I asked in forum about the download manager ...no answer ...I cant find a way to enter this link there . The download manager is an empty box. So I added the link to the browser in SDC. That downloaded at a rate of 3kbs/sec and said it would be over 2 hours. No problem..I dont mind waiting 2 hours. But I do mind wasting time and having to redo the same thing over and over. This time when it reached 8.5 mbs...it said IE cannot download from Stardock.com - connection has been reset.


If this suite is supposed to be listed anywhere in SDC - its not . I looked under Misc. Its not there. So I pasted the download link in the SCD browser - that was the second download attempt...
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Bichur
Join Date 10/2003
+253
Reply #5 September 7, 2006 1:45:50 PM
from Stardock ForumsStardock Forums
Have you tried using something like Leechget?
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #6 September 7, 2006 1:53:54 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried using something like Leechget?


Never heard of it but i've never had this happen before...this premium suite didnt come with a serial number...just a download link...in SDC there are other premium suites - Essorants skin packs are listed under purchased software, you can get apongee icons etc. Argos Suite is not there.


Something is wrong here and I saw old crab stated he had tried 5 times the other night ( he also has dial-up ) I have no idea if he ever got it downloaded or not.

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Jeff T
Join Date 11/2003
+78
Reply #7 September 7, 2006 2:07:15 PM
from WinCustomize ForumsWinCustomize Forums
I use GetRight and I just let it go to retry until it was successful. It took quite awhile...it did eventually get the whole file.

SDC doesn't list everything...the Logika suite is not listed, Oxidized not listed,...etc.

I just thought that the server was really busy...

The non-resumable downloads started when they switced over to "activate" with the weird download links..must be a technical problem with resume and the activate process...don't know but it would be nice to see it back with resumable downloads.
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #8 September 7, 2006 2:13:56 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried using something like Leechget?


Just downloaded it and thought it would sove the problem - nope - leechget stated that d/load stardock.com does not support resume download...then it looked for a different server - none found.....so...

back to where i started.
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geoptin
Join Date 07/2006
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Reply #9 September 7, 2006 2:27:13 PM
from Stardock ForumsStardock Forums
Hi! Fairyy~ described MY problem so well and in such detail, that I can only add that the recently purchased Argos suite SHOULD be listed in SDC under PURCHASED. This way, we could download it and archive it at the same time! I only hope Stardock read our complains and will try to fix the problem. George
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BX
Join Date 10/2001
+21
Reply #10 September 7, 2006 2:39:53 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried GetRight?
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #11 September 7, 2006 3:04:51 PM
from WinCustomize ForumsWinCustomize Forums
Have you tried GetRight?


I really dont think any download manager program will help...as long as stardock server doesnt support resume download - this will be impossible to download. But thanks for all your replied and suggestions but im still waiting for Stardock to answer me. Because thats where the problem is...ive had several others try downloading( all with dial-up connections ) for me - same result so its not just me.


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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #12 September 7, 2006 3:06:25 PM
from WinCustomize ForumsWinCustomize Forums
Hi! Fairyy~ described MY problem so well and in such detail, that I can only add that the recently purchased Argos suite SHOULD be listed in SDC under PURCHASED. This way, we could download it and archive it at the same time! I only hope Stardock read our complains and will try to fix the problem. George


Hopefully - I think the problem stems from there being no serial number to begin with.
Everything ive ever purchased had one.

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wscwebyoda
Join Date 12/2003
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Reply #13 September 7, 2006 3:19:58 PM
from WinCustomize ForumsWinCustomize Forums
Hmmm... Fairyy... are you on a dial-up connection??? I tried the download link from a dial-up connection and I kept having the same issue with getting cutoff from Stardock. Then, I jumped back onto my high speed connection and downloaded with no issue.
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RPGFX
Join Date 02/2004
+55
Reply #14 September 7, 2006 3:35:31 PM
from WinCustomize ForumsWinCustomize Forums
I think dial up is your problem here. Is high speed not available in your area? Because if it is, I think you should think about upgrading. It's not very expensive anymore. I get SBC DSL for 12.99 a month.
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seldomseen
Join Date 09/2002
+28
Reply #15 September 7, 2006 3:42:56 PM
from WinCustomize ForumsWinCustomize Forums
It DLed o.k. for me. Came as a Theme Manager install once I'd unzipped it. [DSL from the phone co. Says here it's running at 614.4 Kbps on Linux IDG...]
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ZubaZ
Join Date 11/2001
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Reply #16 September 7, 2006 4:02:36 PM
from WinCustomize ForumsWinCustomize Forums
I think dial up is your problem here. Is high speed not available in your area? Because if it is, I think you should think about upgrading. It's not very expensive anymore. I get SBC DSL for 12.99 a month.


The fact is that dial-up should not be a problem at all. Fairyy has not had problems with other downloads. Something else is up. Maybe someone at Stardock has dial-up at home and can test tonight.
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #17 September 7, 2006 4:19:28 PM
from Stardock ForumsStardock Forums
The fact is that dial-up should not be a problem at all. Fairyy has not had problems with other downloads. Something else is up. Maybe someone at Stardock has dial-up at home and can test tonight.


Thanks Zubaz. The fact that i have or dont have high speed should not be the deciding vote. When I purchased the suite it didnt say " dont bother if your using dial up .

I just tried again using leechget......the download was going right along - rather fast I might add. I really thought this time I was going to have no problem. It was up to over 10 mbs downloaded - I turned my head and when I looked back...it was back to downloading at 1% again. Again 16 mbs is not that big a download. It should take about 50 minutes at 5kbs/sec. I have no problems downloading larger programs. So this is Stardocks server problem. I will eventually get dsl - but it should not be a requirement to buy something from Stardock.

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Bichur
Join Date 10/2003
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Reply #18 September 7, 2006 5:02:23 PM
from Stardock ForumsStardock Forums
leechget stated that d/load stardock.com does not support resume download...


hadn't thought about that.. I believe it's supported on regular skin, IP, etc., downloads. I use it when I want to download a large iconpackage and want to go to bed - it will disconnect and shutdown computer when done.

and I liked the older leechget better - that free version let you have up to 8 downloads at a time instead of one.
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #19 September 7, 2006 5:20:24 PM
from WinCustomize ForumsWinCustomize Forums
hadn't thought about that.. I believe it's supported on regular skin, IP, etc., downloads. I use it when I want to download a large iconpackage and want to go to bed - it will disconnect and shutdown computer when done.

and I liked the older leechget better - that free version let you have up to 8 downloads at a time instead of one.


Im still glad you mentioned it - it will come in handy for other stuff - I see it downloads a bit faster on everything.

So thanks Bichur
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BigDogBigFeet
Join Date 12/2005
+474
Reply #20 September 7, 2006 7:12:49 PM
from WinCustomize ForumsWinCustomize Forums
Hey all. I also ran into the same problem you described when I purchased this. It is probably some type of server timeout problem. I somehow lucked out last night and the download completed using SC. I did a copy and paste of the URL in the receipt Stardock sent me after selecting Web Browser mode in SC. I'm sure you've made a number of attempts Fairyy, please don't give up. I'd really miss your Fairyy SS's and your participation in the forums.
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WebGizmos
Join Date 09/2003
+735
Reply #21 September 7, 2006 9:23:12 PM
from WinCustomize ForumsWinCustomize Forums
Since Fairyy has already paid for this skin suite...why doesn't someone just send it to the poor girl via email.   
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Old_Crab
Join Date 03/2001
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Reply #22 September 8, 2006 5:00:36 AM
from Stardock ForumsStardock Forums
Hello Fairyy!!! See your still having problems too. Make it try #9 tonight for me. If Stardock would please answer some questions about this I'd be mighty appreciative. In fact when I used my SDC program tonight it popped up and reminded me that it was going to expire in 23 days. Now should I pay for a renewed subscription or not........hmmmmmmmmm.

Either that or I will have to blackmail, threaten someone, or better yet I'll write to the editorial page of my local paper......no better than that... I'll write my Congressman!
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #23 September 8, 2006 7:01:44 AM
from WinCustomize ForumsWinCustomize Forums
Hello Fairyy!!! See your still having problems too. Make it try #9 tonight for me. If Stardock would please answer some questions about this I'd be mighty appreciative.


All day I asked for a reply from someone from Stardock on this. I asked on the front page where its being sold...my post remains ' ignored' I posted yesterday am that it was taking me 9 to 20 minutes to log in to WC. At the end of the day all I got was an implied " you must have a bad internet connection, dial-up? " Yep, its only bad when I try signing into WC. But works perfectly well any other time. So I guess what it comes down to is figure it out for yourself because we dont give a crap that you cant get what you paid for. I have been a member/customer here for quite awhile. I have been ignored. I no longer give a crap about the suite. Keep it.

Noone wants to admit that it just might be a SITE problem - no of course its always someone elses fault.

The fact that I have seen no more than 4 to 6 members logged in for the past few days and 600 visitors ...hmmm ...and not a moderator in site.

I had a Rainlendar(Cygnus) that was uploaded on Monday to WC - It came out the same day as boops " Cynus " WB. I needed to fix the month margin so I updated it 2 hours later - here it is Friday and it still sits in Moderation Queue. Ive never had any update sit in mod queue more that 24 hours - if that long......

That must be my " slow dial-up " connection too.

Whatever -
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Fairyy~
_02
Join Date 12/2004
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Reply #24 September 8, 2006 12:06:42 PM
from WinCustomize ForumsWinCustomize Forums
Since Fairyy has already paid for this skin suite...why doesn't someone just send it to the poor girl via email.


Great idea Web. Too bad the file, even seperated into smaller files is too big to go through email. The theme itself is 12.5mb.
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Fairyy~
Fairyy~
Join Date 02/2004
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Reply #25 September 8, 2006 12:35:27 PM
from WinCustomize ForumsWinCustomize Forums
. Too bad the file, even seperated into smaller files is too big to go through email.


My email can handle 15 mbs per email - I get that amount zipped on emails daily.

Old Crab Hello Fairyy!!! See your still having problems too. Make it try #9 tonight for me. If Stardock would please answer some questions about this I'd be mighty appreciative. In fact when I used my SDC program tonight it popped up and reminded me that it was going to expire in 23 days


The point is though - its not the responsibility of other members of WC to fix this or send me the Suite , is it ? Old Crab is on his 9th try - being on dial up is not a reason for a download to reset over and over again. In this thread alone I see others stating they still cant download the suite. But it still is being ignored.

The selling of skins/suites are supposed to be something common in the next season. Skinners with a " Master " status are going to be allowed to sell skins and share the cash with Stardock/WC . I guess that means only people with High Speed cable are going to have the ' privilidge ' of purchasing stuff. I dont intend to inconvenience myself again.

The worse buisness practice - ignoring ligitimit complaints/problems.






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