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StereOptical
StereOptical
Join Date 12/2005
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Sales@stardock.com?

July 31, 2006 11:13:09 PM from Stardock ForumsStardock Forums
Anyone know if they answer emails?...I switched hosting providers for my website..so my email has changed..I need to retrieve my key and upgrade my software. I have emailed them and it has been a couple days. Just curious if anyone has had any problems contacting that email address (sales@stardock.com)

Thanks in advance.
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StereOptical
Corky_O
Join Date 04/2004
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Reply #1 July 31, 2006 11:17:34 PM
from WinCustomize ForumsWinCustomize Forums
They will answer, usually within a couple days.   
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StereOptical
CerebroJD
Join Date 01/2003
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Reply #2 July 31, 2006 11:20:07 PM
from WinCustomize ForumsWinCustomize Forums
Did you recieve an immidiate reply stating that your email had been received?
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StereOptical
StereOptical
Join Date 12/2005
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Reply #3 July 31, 2006 11:24:52 PM
from Stardock ForumsStardock Forums
I did not get a reply. Is there supposed to be an auto-reply?
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StereOptical
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #4 July 31, 2006 11:25:45 PM
from Stardock ForumsStardock Forums
There's an auto-reply.  Check your spam filters to make sure it didn't get sent to the wrong place.
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StereOptical
StereOptical
Join Date 12/2005
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Reply #5 July 31, 2006 11:28:10 PM
from Stardock ForumsStardock Forums
Well the new email address is also web-based..which when I check from the webmail..still no reply. I will submit again. Would be kind of dismal for me to not get my key..I really like the software.
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StereOptical
StereOptical
Join Date 12/2005
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Reply #6 July 31, 2006 11:32:02 PM
from Stardock ForumsStardock Forums
Something I noticed....my sent box has reported that email was sent this morning at 11am. I fired it off a couple days ago. I have outlook set to send/recieve on exit. Wonder how it missed that one. LOL. I sent another and will see what happens in the next couple days.
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StereOptical
CerebroJD
Join Date 01/2003
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Reply #7 July 31, 2006 11:32:30 PM
from WinCustomize ForumsWinCustomize Forums
If you're retrieving product keys, try using this form. It will send you an email to the email account you registered with that has all your product information and serial numbers.
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StereOptical
StereOptical
Join Date 12/2005
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Reply #8 July 31, 2006 11:35:09 PM
from Stardock ForumsStardock Forums
Cerebro...the problem here is that I no longer have access to the email account I purchased with. At the same time.. I have not recieved an auto-reply or any notification that my request has been submitted. That form would work, if I had access to my old email account. Thanks for trying though.
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StereOptical
BX
Join Date 10/2001
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Reply #9 August 1, 2006 9:29:50 AM
from WinCustomize ForumsWinCustomize Forums
Try emailing to pford@stardock.com
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StereOptical
T-Man
Join Date 03/2001
+80 sdemployee
Reply #10 August 1, 2006 2:42:50 PM
from Stardock ForumsStardock Forums

StereOptical,

You can change your email if your registrations are currently associated with your StereOptical account.  Just click on the My Account link at the top and then click on the Personal Information tab (direct link: http://sdcentral.stardock.com/accountsetup.asp?sdid=1).  Then you can use the form at Http://support.stardock.com to have your registration information emailed to you.



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