Sounds like the guy from Microsoft activation support. A short extract of a conversation I had with them in May, a conversation I gave up on...
Me: I've just installed Office on a new pc, it has activated correctly but when I use the website genuine advantage validation tool to get downloads it tells me office is not activated.
Somewhere in India: What number is showing on the Office activation screen?
Me: No, Office has already activated, there is no activation screen, it's the website I can't use.
SiI: I need the number so I can give you your activation key.
Me: I don't need an activation key. Office has activated already. It's the website I can't use.
SiI: I don't understand.
Me: I'll explain it simply. I've installed Office on a new pc. Office has activated correctly - I have already downloaded all Office updates, everything works fine. When I try to get some extra downloads from the Office website, the website genuine advantage validation tool is incorrectly seeing this install of Office as not being validated when it is. I need that problem solving.
SiI: You have to give me the number from the Office activation screen for me to give you the key.
Me: I've just told you it's already... (calms down a little)... Look, this conversation is going no-where. Can I speak to someone who speaks English, I'm not getting through to you at all. On second thoughts forget it, I don't need to use the GAVT to get what I need. Thanks for you help...
SiI: Your welcome: Is there anything else I can help you with today?
Me: I don't think so...
