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Tatiania
Tatiania
Join Date 11/2005
0

WC doesn't recognize me as subscriber

not recognized as subscriber

June 10, 2006 5:12:46 AM from WinCustomize ForumsWinCustomize Forums
Paid for WC website subscription, but not recognized as subscriber. How long till WC sees me as a paid subscriber/user?

BTW, WC and Stardock kick azz!
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Tatiania
Erk.
Join Date 10/2003
+77
Reply #1 June 10, 2006 10:25:14 AM
from WinCustomize ForumsWinCustomize Forums

Email
...someone there should be able to sort it out.
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Tatiania
Tatiania
Join Date 11/2005
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Reply #2 June 12, 2006 11:40:39 PM
from WinCustomize ForumsWinCustomize Forums
WC still doesn't recognize me as a subscriber, and I have yet to hear back from the e-mail I sent? Any suggestions?
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Tatiania
TheGuyPC
Join Date 06/2004
0
Reply #3 June 13, 2006 12:02:54 AM
from WinCustomize ForumsWinCustomize Forums
Forgive me for asking, but did you recieve your e-mail with the WC Browser download links? Did you download the WC Browser? Did you enter the serial number from the e-mail? Finally, did you log in using your WC Browser?

I only ask because sometimes it's the obvious things that are forgotten.
Please don't think I'm being patronizing to you. I'm just trying to help.

PC
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #4 June 13, 2006 9:31:57 AM
from WinCustomize ForumsWinCustomize Forums
Yea, I did all of that and even added my serial# in the proper spot on SD Central. I don't know what else to do.

Tati
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Tatiania
T-Man
Join Date 03/2001
+79 sdemployee
Reply #5 June 13, 2006 11:05:40 AM
from WinCustomize ForumsWinCustomize Forums

Hello Tatiana,

This account that you are using does not have any registrations associated with it.  You probably used a different account (email address) to purchase your subscription.  So in order to have this account (your Tatiana Stardock.net account) know about your other account (the one you made the purhcase with) and recognize your subscription you need to go to the following link to cross reference your two accounts: https://www.wincustomize.com/crossref.aspx

That should fix things up for you.

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Tatiania
Tatiania
Join Date 11/2005
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Reply #6 June 14, 2006 7:46:24 AM
from WinCustomize ForumsWinCustomize Forums
I cross referenced my Stardock and WinCustomize accounts. That worked, but only put me at level 4 user status. As a paid customer of WinCustomize, I'm supposed to be a level 5 user for being a subscriber. How do I go about changing it to level 5, the user level I'm supposed to be?

Tati
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Tatiania
Jafo
Join Date 03/2001
+1846 sdemployee
Reply #7 June 14, 2006 7:48:20 AM
from WinCustomize ForumsWinCustomize Forums
UserID: 2287698
Real Name: Daniel Huggs
Email: xxxxxxxxxxxx
Member Since: 11/20/2005 12:46:53 PM
Last Visited: 6/14/2006 5:51:43 AM
Access Class: Citizen (1)
User Level: Subscriber (5)
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #8 June 14, 2006 9:27:52 AM
from WinCustomize ForumsWinCustomize Forums
Thank you!
WC and SD rock
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #9 June 26, 2006 11:19:55 AM
from WinCustomize ForumsWinCustomize Forums
Help!!! I'm not being recognized as a subscriber again whenever I try to download anything. What happened? 
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Tatiania
ZubaZ
Join Date 11/2001
+917
Reply #10 June 26, 2006 12:18:34 PM
from WinCustomize ForumsWinCustomize Forums
Tatiania = Daniel? I think you might have bigger worries.    
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Tatiania
Tatiania
Join Date 11/2005
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Reply #11 June 26, 2006 12:46:00 PM
from WinCustomize ForumsWinCustomize Forums
Actually, Daniel is Danielle and Tatiania is my first name with Danielle being my middle name. But I shouldn't have to explain anything except I use a male name for playing mmo's cuz unfortunately us gals get no respect online  
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Tatiania
IamDean
Join Date 01/2006
+39
Reply #12 June 26, 2006 12:56:38 PM
from WinCustomize ForumsWinCustomize Forums
Tatiania, you should be recognized as a subscriber now.
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Tatiania
Fuzzy Logic
Join Date 05/2002
+496
Reply #13 June 26, 2006 1:03:19 PM
from WinCustomize ForumsWinCustomize Forums
...you should also be recognized as a girl now too 
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #14 June 26, 2006 1:13:53 PM
from WinCustomize ForumsWinCustomize Forums
Wait, I'm supposed to be user level 5 as I'm a paid subscriber. Scroll up and see post #7, look what Jafo wrote. How or why would my subscription reset like that, especially if the subscription is less than a month old?
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Tatiania
IamDean
Join Date 01/2006
+39
Reply #15 June 26, 2006 2:00:46 PM
from WinCustomize ForumsWinCustomize Forums
Tatiania, it had something to do with the cross referenced accounts that you have.  Things should be good now.  Let us know if you have a problem.
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Tatiania
ZubaZ
Join Date 11/2001
+917
Reply #16 June 26, 2006 2:34:10 PM
from WinCustomize ForumsWinCustomize Forums
Danielle and Tatiania is my first name with Danielle being my middle name


Both are lovely names and I will think no more or less of you based on tem. Please consider that my nick (and avatar background) are based on a brand of ugly pants and do not hold them against me.  
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Tatiania
jebro
Join Date 12/2004
+54
Reply #17 June 26, 2006 2:47:37 PM
from WinCustomize ForumsWinCustomize Forums
How long is 1 year at Wincustomize.com? Do you have different time-countings? Smile...

I'm wondering, because suddently I'm not a subscriber any longer and my subscribtion was made in October, 2005.

Sorry, Tatiana to use your thread, but I thought it was kind of an equal matter. Hope you don't mind.
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Tatiania
M1sterB
Join Date 04/2005
0
Reply #18 June 26, 2006 3:09:15 PM
from WinCustomize ForumsWinCustomize Forums
I am also having the same problem. Purchased a subscription in Ocotber 2005 and while in only one screen I see that I am a subscriber, in most windows I am not a subscriber. This seemed to have just happened yesterday or the day before.
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #19 June 27, 2006 9:34:47 AM
from WinCustomize ForumsWinCustomize Forums
Still having a problem, what should I do?  
BTW, thnx for taking your time and helping me out.

Tati
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Tatiania
T-Man
Join Date 03/2001
+79 sdemployee
Reply #20 June 27, 2006 11:12:34 AM
from WinCustomize ForumsWinCustomize Forums
Ok, we have identified that new Global Forums project is incorrectly resetting the customer status. We are currently trying to fix the problem.  Hopefully we will have a fix later today that will correct this problem.
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Tatiania
Tatiania
Join Date 11/2005
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Reply #21 June 27, 2006 11:53:27 AM
from WinCustomize ForumsWinCustomize Forums
KK, Thnx

Tati
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Tatiania
PurrBall
Join Date 02/2003
+23
Reply #22 June 27, 2006 3:52:44 PM
from WinCustomize ForumsWinCustomize Forums
Now it says "Welcome Citizen Sd User"

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Tatiania
Tatiania
Join Date 11/2005
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Reply #23 June 27, 2006 7:29:08 PM
from WinCustomize ForumsWinCustomize Forums
 HaHa, funny kitty.
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Tatiania
Tatiania
Join Date 11/2005
0
Reply #24 June 28, 2006 4:42:21 AM
from WinCustomize ForumsWinCustomize Forums
I'm still not being recognized as a level 5 user, are there any updates on when my subscription status will be returned to normal?  
Any help/info would be greatly appreciated.

T.I.A.

Tati 
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Tatiania
IamDean
Join Date 01/2006
+39
Reply #25 June 28, 2006 8:34:14 AM
from WinCustomize ForumsWinCustomize Forums
Tati, We believe we have this fixed, but are going to keep an eye on it today.  Please let us know if you see your account status drop again. 
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