ishiok: Please be aware that Support requests should be answered within 48 business hours. I was able to pull up your ticket which was received a little over 24 hours ago. I've already sent you a response though with the hopes we can have your issues resolved asap.
Please note: As mentioned in the autoresponder, writing in again under the same ticket will likely reset your place in the queue
(Your ticket is marked as 5 hours old)
If you send an email and a ticket is created, we will respond.
-Mike
[Stardock Support]